Returns & Exchanges

At Ground Up, we take pride in the quality of our artisanal nut butters and want you to be completely satisfied with your purchase. Due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged or incorrect.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please check your package for any signs of damage during transit or discrepancies with the items ordered.

• 2.
  Contact Support

  Email our customer care team within 7 days of delivery with your order number and a photo of the product in question.

• 3.
  Verification Process

  Our team will review your request and confirm if a replacement or store credit is applicable based on our quality standards.

• 4.
  Resolution

  Once approved, we will ship a fresh replacement jar to you immediately or issue a full refund to your original payment method.