Frequently Asked Questions

Everything you need to know about our fresh, sustainable pantry staples.

Where are your ingredients sourced from?

We prioritize sustainability and transparency, sourcing 100% of our ingredients from certified organic farms and local growers who practice regenerative agriculture.

How long will my order take to arrive?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery.

Do you offer international shipping?

Currently, we only ship within the continental United States and Canada to ensure the freshness and quality of our products upon arrival.

What is your return policy for food items?

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 7 days for a full refund or replacement.

Are your products allergen-friendly?

While many of our products are gluten-free and vegan, all items are processed in a facility that also handles nuts, soy, and dairy. Please check the specific product labels for detailed allergen information.

How should I store my Ground Up products?

To maintain maximum freshness, we recommend storing our dry goods in a cool, dark pantry. Once opened, ensure the packaging is tightly sealed or transferred to an airtight container.